Field Care Coordinator

"IDES exists to meet the physical and spiritual needs of suffering people throughout the world in the name of Jesus Christ."

Field Care Coordinator Principle function: We are seeking a seasoned Member Care Professional with expertise in international and cross-cultural contexts to join our team. As a Member Care Professional, you will be responsible for providing exceptional support and care to our field workers, ensuring their spiritual, relational, and emotional needs are met. You will serve as a bridge between IDES headquarters and our overseas field workers, facilitating regular communication, providing guidance and support, and advocating for their needs. Responsible to: International Aid Director Job Type: Exempt/Salary 40 plus hours per week Location: Remote/Global Strategic Pastoral Care Establish a care philosophy that reflects IDES vision, values, and Biblical principles. Offer spiritual guidance rooted in Biblical principles Create policies that align with the established care philosophy. Formulate annual personal and departmental goals that support IDES mission. Supporting Field Workers and Teams Communicate regularly with field workers to understand and address their needs. Provide spiritual and relational guidance, with a focus on health and well-being. Organize recruit training and ongoing support, offering resources for development. Connecting Ministry Efforts Bridge communication between IDES headquarters and overseas field workers. Travel internationally to visit and provide in-person support multiple times per year. Share ministry victories and highlight impacts with stakeholders.Communication Facilitate conflict resolution among team members, promoting a positive team dynamic. Balance focus between IDES goals and field worker advocacy to meet the needs of both. Encourage open communication to foster trust and transparency within the team.Field Care Coordinator Requirements: 2+ years of experience in member care, international development, or a related field. Expertise in international and cross-cultural contexts, with experience working with diverse cultures and populations. Excellent communication and interpersonal skills, with the ability to build strong relationships with field workers. Strong problem-solving and analytical skills, with the ability to resolve complex issues fairly and professionally. Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines. Strong attention to detail, with the ability to maintain accurate and up-to-date records. Proficiency in CRM software and other technology platforms. High school diploma or equivalent required; associate's or bachelor's degree preferred. Preferred Qualifications: Experience working in a membership-based organization or industry. Knowledge of industry-specific products and services. Certification in member care or a related field