OCC Director of Donor Operations

Ozark Christian College is a single-purpose Bible college in Joplin, Missouri.

Position Title: Director of Donor Operations
Department: Donor Engagement
Reports to: Chief Advancement Officer (alongside Director of Donor Engagement)

The mission of the Donor Engagement Office is to provide strong community relations, resource development, and donor-centered fundraising with churches, alumni, and friends of the college. 
Institutional Goals supported by Department: IG 4, 5

*This position is designated as a Campus Security Authority (CSA), will be required to participate in CSA training, and is required to immediately forward all reports of Clery Act crimes brought to their attention to the Clery Compliance Officer.

A. Summary

The Director of Donor Operations oversees advancement data, systems, office staff, and fundraising initiatives, and cultivates donor relationships through accurate and compelling communications, reports, and appeal strategies.

B. Primary Duties and Responsibilities (Advancement Operations & Data Systems)

1. CRM Systems, Funnel Management, and Analytics

· Oversee the advancement CRM (ensuring data integrity, donor segmentation, funnel management, and performance tracking across the donor lifecycle).

· Optimize systems to improve targeted appeal and cultivation strategies.

· Oversee and optimize KPI dashboards and reports.

2. Gifting Office (Staff, SOPs, Relations, and Compliance)

· Supervise office staff and systems in compliance with institutional policies and IRS regulations

· Assist with donor questions, reporting, and appreciation.

3. Segmented Appeal Strategies

· Develop and oversee multi-channel appeal strategies utilizing data segmentation (online, texting, alumni, planned giving, IRA).

· Track and forecast KPIs for each strategy and segmentation.

4. Grant Strategy (as assigned)

· Coordinate grant research, writing, and pipeline tracking, integrating deadlines and reporting requirements into broader advancement systems

C. Knowledge, Skills, and Abilities

1. Experience in development, nonprofit fundraising, or CRM-driven environments

2. Strong CRM/database proficiency: data integrity, reporting, and segmentation

3. Ability to design and optimize systems supporting fundraising strategy and donor lifecycle management

4. Analytical mindset; able to translate data into insights, metrics, and forecasts

5. Knowledge of gift processing, donor stewardship, and compliance (donor intent, restricted funds)

6. Proven team leadership with clear expectations and accountability

7. Careful attention to detail in financial and donor data

D. Minimum Education and Experience Requirements   

1. Bachelor’s degree required; graduate degree preferred

2. 5–7 years in advancement/development operations, nonprofit fundraising, or CRM-driven environments

3. Proven staff supervision and project management

4. Proficiency in data analysis tools (CRM, Excel)

5. Valid driver’s license

E. Work Environment and Physical Requirements 

1. Travel will be an occasional but limited part of this role (subject to change depending on the candidate’s experience).

2. This role will involve regular office hours (not remote).

This is a full-time position with benefits. To apply, submit the OCC application, cover letter, and resume to [email protected]. 

CAMPUS SAFETY

In compliance with the Clery Act, Ozark Christian College publishes annual reports containing information about crime prevention, reporting policies, crime statistics, and other safety and security-related information. The college also maintains daily crime and fire logs. To view OCC’s Annual Security and Fire Safety Report go to occ.edu/security. Hard copies are also available upon request at the Ozark Christian College Student Affairs Office (1111 North Main Street, Joplin, MO 64801).

EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

Ozark Christian College is affiliated with Christian churches and churches of Christ. Its mission is to train men and women for Christian service. The college seeks to educate and hire individuals who share its core values to accomplish its mission. It is the intent of the college to create and promote a diverse workforce consistent with its stated goals and mission.

 It is the policy of Ozark Christian College not to discriminate on the basis of race, color, national origin, sex, age, or disability in admission and access to educational opportunities, programs, activities, or employment as applicable to ministries in section 504 of the Rehabilitation Act of 1973, the American with Disabilities Act of 1990, Title IX of the Educational Amendments of 1972, Title VII of the Civil Rights Act of 1964, and the Age Discrimination Act of 1975, as amended and implementing regulations.

As a religious educational institution, Ozark Christian College reserves the right to make employment decisions based on religion, marital status, or sex consistent with the college’s religious beliefs. Further, as a Christian ministry, the college has the right to select those who serve in ministerial positions based on criteria established by the college.